OFFER: Exactly TWO slots, both inside 72 hours. "He's got [DAY] at [TIME] or [DAY] at [TIME]. Which works better?" Never ask "when works for you?"

PRIORITY: "Just need it gone" sellers = earliest slot available. Competing offer? Book INSIDE their deadline or text Michael before losing it.

NO NUMBERS. The visit is where the offer gets built. Zero exceptions.

EVERY BOOKING MUST INCLUDE (in the notes field): - Phone + verified address - Their situation, one line, their words + pain 1-10 - ASSET ("want the most") or BURDEN ("need it gone") - Timeline / their number if given / condition / occupancy - Competing offer + deadline - Who's on the deed & attending Blank notes = Michael walks in blind = your miss.

BEFORE NEXT DIAL: confirmation text sent + sheet row filled. DAY BEFORE: reminder text. No reply by 6 PM? Call.

RESCHEDULE = rebook on the same call. Cancel without rebook = lost appt.